When confirming the reservation, it is understood that you are familiar with and agree to the house rules, and that you will fully comply with them. Failure to comply with the house rules may result in the cancellation of the reservation and the charging of the full price of the stay, regardless of the earlier forced departure. Respecting the house rules is something that is expected from every guest.

• Personal documents

When arriving at the accommodation facility, guests hand over to the owner of the facility personal documents (identity cards or passports) of all persons using the accommodation services in order to register guests in the e-visitor application. Personal documents will be immediately returned to the owner.

• Registration of the guest's stay

The host is obliged to register your stay as regulated by his obligations according to the competent state bodies of the Republic of Croatia, the Residence Tax Act and the Act on the Residence of Foreigners.

• Residence registration costs

You pay the accommodation rental costs personally to the host by payment to the giro account when booking or to other advertisers if the apartment is booked through them (Booking.com, Airbnb, etc.). Payment is made in euros according to the valid and certified price list of services for the current year, which is displayed in the accommodation unit, i.e. reduced by the promotional price if it exists. The invoice will be issued to the guest upon arrival at the facility.

• Keeping the house clean and hygienic

The price includes towels, bed linen, kitchen towels, toilet paper, hygiene items (soap, shampoo, shower gel), cleaning and dishwashing detergents.

Bed linen is changed every time the guests change, and guests who stay more than 7 days are given clean bed linen every 4 days, which the guests themselves change. Each guest has at his disposal one large and one medium towel and an additional towel located in the bathroom. Used towels are left in the accommodation facility so that the host can wash them.

When using the holiday home, you are obliged to maintain hygiene and cleanliness yourself, and dispose of household waste in a designated place in the house (in the bathroom and in the kitchen). A large collection bin for waste disposal is located next to the outdoor terrace with a barbecue. We ask guests to take care of the environment, take care of the rented accommodation unit and be considerate of the furniture and equipment in the interior and exterior of the house.

• Host entry to house

The host has no right to enter the rented holiday home without notice and permission or in the guest's absence, nor to touch and use the guest's personal property. The host can enter the facility without the presence of the guest only in cases where he has a reasonable suspicion that the facility or the guest's property is threatened and when he has a reasonable suspicion of a gross violation of the rules of the house. The owner is obliged to inform the guests about his entry in the first contact. In the case of the host's reasonable suspicion that damage has been done and when he reasonably suspects a violation of the rules of the house, the guests are obliged to allow him to enter the accommodation unit for verification.

• Information and assistance to the guest

The host will help you and give you the desired information during your stay. The host is not obligated or responsible for organizing free time and entertainment for the guest.

• Guest belongings

Guests are asked to take care of their belongings and valuables left in the accommodation unit, as the host is not responsible for their eventual disappearance. The host will do everything in his power to protect it and warn the guest about possible dangers. Also, please do not leave valuables in the cars.

• Pets

Bringing pets (dogs, cats, birds, etc.) into the house is not allowed without the owner's permission. The stay of pets in the house can only be allowed by the host for an extra charge according to the current price list.

• Home safety

It is not allowed to bring weapons, easily flammable and explosive substances and substances with a strong or unpleasant smell into the house. Furthermore, it is not allowed to bring electrical appliances into the house for which you have not received the consent of the host. The electricity consumption that is included in the price of the accommodation does not foresee unusual additional electrical devices, and additional electricity costs proportional to consumption will be charged for any consumable found in the apartment, regardless of whether they are used or not. This rule does not apply to electrical appliances for personal care.

When going outside, we ask guests to turn off electrical appliances, turn off taps, close windows and lock doors.

• Night rules

During night rest, from 10:00 p.m. to 8:00 a.m., noise is not desirable in the building and the immediate garden, i.e. on the terrace and yard, due to disturbing the neighbors. Violation of house rules (uproar, disorder, noise) gives the host the right to deny you a stay at your expense. In addition to appealing to the appropriate behavior of adults, please also pay attention to the behavior of children during the game.

• Bringing unannounced guests

Persons who are not guests of the rented accommodation are not allowed to arrive, spend the night or stay all day, as well as use the inventory without the host's permission. If unregistered or unannounced persons are found, the host has the right to cancel accommodation for all guests.

• Compensation for damage to the host

A guest who intentionally or unintentionally commits damage or damage to the property will have to compensate the host for the full amount of the resulting damage. It is not allowed to remove furniture and appliances without a special permit. We ask for responsible behavior and handling. On the day of departure, the guest is obliged to personally invite the host to inspect the used object and household appliances in his presence to prove that he did not commit any damage. You are obliged to compensate any damage on the spot. Only then does the guest have the right to leave the accommodation. All damage that was not reported upon departure will be claimed from the guest later through the courts.

• Outside pool

Chemicals necessary for this may not be added to the outdoor pool, unless otherwise agreed with the host. Do not apply shampoo or various foams. You must take a shower so that the water is clean and clear for you and the next guest. It is not allowed to jump into the pool, it is forbidden to bring alcohol and food, and it is forbidden to smoke in the pool. The outdoor pool must be covered during the night with a roll up or cover provided for the same. When you stop using the pool, you need to turn on the filter pump, which the host will introduce you to when you enter the facility.

• Using sauna

The sauna is best enjoyed at a temperature of 70°C at a humidity of 20-35%, which is achieved by lightly sprinkling water on the hot stones of the stove, when you feel the unique tingling in the waves. Then the heat penetrates deep into the skin, open pores and sweat release dead skin cells that simply disappear under the shower. The circular pouring of water over the stones is part of the ritual. It is not recommended to use the sauna if you have consumed alcohol, if you have a problem with the heart or blood vessels, pregnant women and people suffering from certain acute diseases. The maximum use of the sauna is three times for 8-15 minutes, and there must be a 10-20 minute rest in between. In the sauna, you sit on a towel (the towel must be under all parts of the body) for hygienic reasons. The purpose of the sauna is to cleanse the body of the spirit and has a relaxing character. Before entering the sauna and swimming pool, it is necessary to take a shower.

• Equipment or device failure

In the case of a malfunction of the equipment or devices within the accommodation unit, please inform the host immediately, and they will try to remove it as soon as possible.

• Arrival and departure

The accommodation unit is available from 17:00 on the day of arrival until 10:00 on the day of departure. We kindly ask you to leave the accommodation by 10:00 a.m. on the day of departure so that it can be cleaned and prepared for other guests who arrive after you and have the right to enter from 4:00 p.m. Staying in the facility after 10:00 a.m. unconditionally entails the payment of another 50% of the daily price without the possibility of further stay in the accommodation unit. The keys must be returned at the end of the stay.

If it is possible, the host can also allow an earlier entry or a longer stay in the facility, but all exclusively at his decision.

You are obliged to leave the object you rented in the same condition as you found it upon arrival - clean, tidy and undamaged. Thorough arrangement and cleaning of the house is done by the host at each change of guests.

• Non-observance of house rules

A guest who does not comply with the house rules and basic rules of behavior and disturbs the peace will be unconditionally canceled accommodation without refund, all for the purpose of protecting his property and preventing actions that could result in physical injury to guests, all due to non-observance of the house rules and basic rules of conduct in the house. In case of cancellation of accommodation by the host due to violation of house rules, the guest will be charged the entire amount of the reserved period, regardless of the shorter stay.

• Smoking

Smoking is not allowed in the house. We suggest all smokers to use only the space on the outdoor terrace for smoking with the use of ashtrays.

For safety reasons, the use of any candles in the house is prohibited. Be sure to consider possible fire hazards.

• Lighting a fire

It is not allowed to light fires outside designated areas. The fire can be lit in the stove in the living room and in the outdoor grill. Grilling is not allowed in the fireplace in the house.

Please be especially careful when using the fireplace in the living room and when using the outdoor grill. Make sure the fire is out when you leave the house and don't leave fireplaces unattended.

Please do not put the ashes in the trash can, but leave them in the fireplace.

• Cancellation of stay by the host

In case of cancellation of accommodation by the host due to violation of house rules, the guest will be charged the entire amount of the reserved period, regardless of the shorter stay.

• Termination of stay by the guest

If you end your contracted stay earlier than the contracted or reserved date, you are obliged to pay for the stay as it was agreed and reserved.

• Time of payment of the accommodation price

The price of staying in the holiday home for the entire contracted period is charged before the start of use according to the publicly displayed and valid price list. The lessor is obliged to write and issue an invoice for the service provided as required by law.

• Acquaintance with house rules and possible disputes

At the beginning of using the accommodation, it is understood that the guest is familiar with the house rules and that he agrees to the obligations and conditions highlighted here. All disputes that cannot be resolved internally with the host will be resolved by the intervention of the police or the court in Gospić. All complaints are taken into account only if they are reported during the stay. We do not accept subsequent complaints. If the guest does not accept these provisions, he is obliged to leave the accommodation. These house rules have been compiled in accordance with the general guidelines in tourism and according to general standards in tourism.

• Book of impressions

Please write your impressions in the Book of Impressions located in the facility. Your suggestions will help us to be even better in the future.

Pursuant to Art. 10, paragraph 3 of the Consumer Protection Act ("Official Gazette", no. 41/14, 110/15), we inform consumers that they can submit a complaint expressing their dissatisfaction with the service provided in writing to the e-mail address: kolibastaratrešnja @gmail.hr